Operations Lead

OperationsLead

Trust Wallet is hiring an Operations Lead to improve day-to-day operations, internal processes, cross-functional execution, and scalable growth.

About the Role

The Operations Lead oversees business operations and reports across functions including Product, Customer Support, Marketing, Compliance, Finance, and HR. The Customer Support Manager reports to this role.

This is a global fully remote role for candidates with the right to work in their country of residence.

Responsibilities

Core Responsibilities

Lead and optimize daily business operations in line with company goals.
Design, implement, and improve processes, workflows, and internal controls.
Coordinate cross-functional initiatives and strategic projects.
Monitor operational KPIs and prepare leadership reporting.
Identify bottlenecks, risks, and ownership gaps and implement practical solutions.
Manage vendor relationships and support procurement and external partnerships.
Support budgeting, resource planning, and operational forecasting.
Develop SOPs, policies, documentation, and scalable ownership models for recurring work.

Requirements

Required Experience and Skills

A bachelor's degree in Business, Operations, Management, Finance, or a related field.
At least five years of experience in operations, business management, project management, or a related function.
Experience working in a technology company.
Strong project and stakeholder management skills.
Strong analytical, problem-solving, communication, and organizational skills.
Ability to improve processes and manage multiple priorities across global remote teams.
Comfort with data, reporting, operational planning tools, and hands-on ownership.
The right to work in the candidate's country of residence.

Preferred Qualifications

Experience in fintech or crypto.
Experience in a high-growth startup or scaling environment.
Knowledge of crypto wallets, blockchain, compliance, risk, customer operations, dashboards, or operational frameworks.