Domains
About the Job
About Allium
Allium is building the System of Record for Onchain Finance. Allium ingests, verifies, and standardizes data across 140+ blockchains and 30+ petabytes of history, closing four structural gaps that prevent blockchains from becoming systems of record: the Semantic Gap, the Standardization Gap, the Infrastructure Gap, and the Accountability Gap.
The result is a neutral, canonical data layer institutions can build on with confidence. Our customers and users include Visa, Stripe, G-SIB Banks, Big 4 Accounting firms, BCG, Coinbase, Phantom, Uniswap, and are cited by the Federal Reserve.
About the Role
As a Customer Success Manager at Allium, you will own and scale our post-sales customer experience, ensuring customers maximize their success with Allium's blockchain data infrastructure. You won't just manage accounts — you'll craft a world-class Customer Success motion purpose-built for the next generation of Web3 companies.
This is a high-impact, strategic role that sits at the intersection of Customer Success, Product, Sales, and Engineering. You'll be responsible for onboarding high-value enterprise customers, optimizing customer health and retention, and building expansion strategies across a diverse portfolio of users — from large institutions to fast-moving digital-native teams.
You'll directly manage a $5M+ ARR book of business and play a pivotal role in growing Allium's Customer Success team and programs from the ground up.
Responsibilities
- End-to-End Customer Journey: Own onboarding, product adoption, training, renewals, advocacy programs, and expansion across your accounts.
- Strategic Success Planning: Design and implement scalable Customer Success strategies that align with customer lifecycle stages and revenue goals.
- Expansion Leadership: Partner closely with Sales to drive upsells, cross-sells, and identify new revenue opportunities inside accounts.
- Executive Alignment: Build and nurture executive relationships with key customer stakeholders and act as a trusted strategic advisor.
- Product Collaboration: Translate customer feedback into actionable product insights and prioritize features that drive stickiness and revenue growth.
- Customer Health Metrics: Build and own a comprehensive health scoring system to monitor adoption, engagement, and at-risk accounts.
- Process and Playbook Development: Create frameworks, QBR templates, customer education programs, and proactive engagement models.
- Customer Advocacy: Turn successful customers into advocates through case studies, references, and participation in product advisory boards.
- Team Leadership (Future): Contribute to the early hiring, mentoring, and scaling of the Customer Success organization as Allium grows.
Qualifications
- 5+ years in Customer Success, Account Management, or Strategic Partnerships, including building or scaling CSM teams and systems.
- Deep experience in Web3, blockchain, or infrastructure-as-a-service products, with a proven understanding of developer workflows, blockchain architectures, and the unique nuances of decentralized ecosystems.
- Track record of developing and executing Customer Success strategies that drive adoption, retention, and expansion at scale.
- Strong operational chops: you've built success metrics, account plans, onboarding frameworks, and customer journey maps.
- Experience managing both large enterprise accounts (multi-stakeholder, complex deployments) and high-velocity digital-first users.
- Deep understanding of customer health modeling, risk mitigation, success planning, and executive stakeholder management.
- Success in early-stage environments, with the ability to balance structure-building with day-to-day account management.
- Ability to work cross-functionally with Product, Engineering, Sales, and Marketing to align customer outcomes with company strategy.
- Exceptional communication skills — comfortable operating at both the technical level and the executive boardroom level.
Bonus Points
- Experience at an early-stage blockchain, crypto, or decentralized infrastructure company.
- Experience building community-driven success programs (e.g., superuser programs, ambassador networks, decentralized governance touchpoints).
- Prior experience building Customer Education programs — documentation, webinars, and customer enablement initiatives.
- Exposure to open-source projects or developer ecosystems as customers.
Our Values
- Obsessiveness — You should feel something when work ships half-right. That instinct is what we hire for.
- Pro Athlete Mindset — Consistency, day in and day out. A win yesterday does not guarantee a win tomorrow.
- Figure It Out & Extreme Ownership — It is never lack of resources, but lack of resourcefulness.
- High Agency — Respond fast with effective solutions. Responsiveness is a superpower.
- Leading from the Front — Build an MVP and say "This is the way." Proof of work and momentum go a long way.
- Strong Opinions on the Future (loosely held) — It's okay to be wrong, but not okay to have no idea of how a better future should be.
- Sense of Business Smell — Naturally want to know why and how the work you are doing builds leverage for teammates and relates to business goals.
Benefits
- Medical, Dental, Vision, Life and AD&D insurance — US employees get 100% coverage for Gold plans, 80% for dependents.
- Meaningful early-stage equity — every full-time employee receives a stock option grant.
- Flexible, trust-based paid time off.
- Company-sponsored 401(k) plan (US).
Note
The sun never sets on Allium — we hire from any geographical location as long as you are willing to overlap 2 hours on NYC mornings Mon–Thurs from 10am–12pm ET. We have people based in New York, Seattle, Singapore, and Australia.
All applicants have to answer this pop quiz: "What is an Allium? What is your favorite Allium?" Bonus points for the right pronunciation.
About the Company
View details
Production-grade blockchain data for analytics, apps, and accounting. Trusted as the system of record by institutions like Coinbase, Visa and Uniswap. Audit-grade historical and real-time data across 150+ chains. SOC 1 & SOC 2.
Customer Success Manager
Domains
About Allium
Allium is building the System of Record for Onchain Finance. Allium ingests, verifies, and standardizes data across 140+ blockchains and 30+ petabytes of history, closing four structural gaps that prevent blockchains from becoming systems of record: the Semantic Gap, the Standardization Gap, the Infrastructure Gap, and the Accountability Gap.
The result is a neutral, canonical data layer institutions can build on with confidence. Our customers and users include Visa, Stripe, G-SIB Banks, Big 4 Accounting firms, BCG, Coinbase, Phantom, Uniswap, and are cited by the Federal Reserve.
About the Role
As a Customer Success Manager at Allium, you will own and scale our post-sales customer experience, ensuring customers maximize their success with Allium's blockchain data infrastructure. You won't just manage accounts — you'll craft a world-class Customer Success motion purpose-built for the next generation of Web3 companies.
This is a high-impact, strategic role that sits at the intersection of Customer Success, Product, Sales, and Engineering. You'll be responsible for onboarding high-value enterprise customers, optimizing customer health and retention, and building expansion strategies across a diverse portfolio of users — from large institutions to fast-moving digital-native teams.
You'll directly manage a $5M+ ARR book of business and play a pivotal role in growing Allium's Customer Success team and programs from the ground up.
Responsibilities
- End-to-End Customer Journey: Own onboarding, product adoption, training, renewals, advocacy programs, and expansion across your accounts.
- Strategic Success Planning: Design and implement scalable Customer Success strategies that align with customer lifecycle stages and revenue goals.
- Expansion Leadership: Partner closely with Sales to drive upsells, cross-sells, and identify new revenue opportunities inside accounts.
- Executive Alignment: Build and nurture executive relationships with key customer stakeholders and act as a trusted strategic advisor.
- Product Collaboration: Translate customer feedback into actionable product insights and prioritize features that drive stickiness and revenue growth.
- Customer Health Metrics: Build and own a comprehensive health scoring system to monitor adoption, engagement, and at-risk accounts.
- Process and Playbook Development: Create frameworks, QBR templates, customer education programs, and proactive engagement models.
- Customer Advocacy: Turn successful customers into advocates through case studies, references, and participation in product advisory boards.
- Team Leadership (Future): Contribute to the early hiring, mentoring, and scaling of the Customer Success organization as Allium grows.
Qualifications
- 5+ years in Customer Success, Account Management, or Strategic Partnerships, including building or scaling CSM teams and systems.
- Deep experience in Web3, blockchain, or infrastructure-as-a-service products, with a proven understanding of developer workflows, blockchain architectures, and the unique nuances of decentralized ecosystems.
- Track record of developing and executing Customer Success strategies that drive adoption, retention, and expansion at scale.
- Strong operational chops: you've built success metrics, account plans, onboarding frameworks, and customer journey maps.
- Experience managing both large enterprise accounts (multi-stakeholder, complex deployments) and high-velocity digital-first users.
- Deep understanding of customer health modeling, risk mitigation, success planning, and executive stakeholder management.
- Success in early-stage environments, with the ability to balance structure-building with day-to-day account management.
- Ability to work cross-functionally with Product, Engineering, Sales, and Marketing to align customer outcomes with company strategy.
- Exceptional communication skills — comfortable operating at both the technical level and the executive boardroom level.
Bonus Points
- Experience at an early-stage blockchain, crypto, or decentralized infrastructure company.
- Experience building community-driven success programs (e.g., superuser programs, ambassador networks, decentralized governance touchpoints).
- Prior experience building Customer Education programs — documentation, webinars, and customer enablement initiatives.
- Exposure to open-source projects or developer ecosystems as customers.
Our Values
- Obsessiveness — You should feel something when work ships half-right. That instinct is what we hire for.
- Pro Athlete Mindset — Consistency, day in and day out. A win yesterday does not guarantee a win tomorrow.
- Figure It Out & Extreme Ownership — It is never lack of resources, but lack of resourcefulness.
- High Agency — Respond fast with effective solutions. Responsiveness is a superpower.
- Leading from the Front — Build an MVP and say "This is the way." Proof of work and momentum go a long way.
- Strong Opinions on the Future (loosely held) — It's okay to be wrong, but not okay to have no idea of how a better future should be.
- Sense of Business Smell — Naturally want to know why and how the work you are doing builds leverage for teammates and relates to business goals.
Benefits
- Medical, Dental, Vision, Life and AD&D insurance — US employees get 100% coverage for Gold plans, 80% for dependents.
- Meaningful early-stage equity — every full-time employee receives a stock option grant.
- Flexible, trust-based paid time off.
- Company-sponsored 401(k) plan (US).
Note
The sun never sets on Allium — we hire from any geographical location as long as you are willing to overlap 2 hours on NYC mornings Mon–Thurs from 10am–12pm ET. We have people based in New York, Seattle, Singapore, and Australia.
All applicants have to answer this pop quiz: "What is an Allium? What is your favorite Allium?" Bonus points for the right pronunciation.